Support

Covered apps

FASTRun Smart FASTRun4 Smart

This page is the shared support contact for both apps (iOS / Android) — timing apps for track & field and other sports, built to work with BLE timing hardware.

Contact us

Please reach out by email below. Replies may take a few business days.

Frequently asked questions

The timing device (Bluetooth) won't connect

• Make sure Bluetooth is turned on for your device.
• Make sure the app's location / nearby devices permission is granted (required for BLE scanning on both Android and iOS).
• Check that the timing device (e.g. FASTRun-R infrared timer) is powered on and has sufficient battery.
• Make sure no other app or device is still connected to the same timer — only one connection is allowed at a time over BLE.

How do I export my measurement data?

Recorded data can be exported as CSV or Excel from the app's share function. The exported file can then be saved or shared using whatever method your device offers, including email or cloud storage such as iCloud Drive.

Which timing devices are supported?

Currently, the apps support the FASTRun-R infrared timing device. Support for additional devices is planned.

The app crashes

Please contact us at the email above with the date/time, what you were doing right before the crash, and your device model and OS version. This helps us investigate.

Bug reports & feature requests

We welcome bug reports and feature requests through the same contact address. Please include reproduction steps or details of when the issue occurs, where possible.